+33.2 40 27 15 06 - +33.2 44 06 24 76
info@promoglisse.com
info@promoglisse.com
What are the payment methods?
We accept online payments by credit card (visa, mastercard), Paypal (up to € 300), payments by bank transfer.
Do you guarantee the security of the payment?
Online payment on www.promoglisse.com is secure, your credit card details are encrypted using the 3D SECURE protocol and never pass unencrypted over the network. We do not keep these details after the transaction. This is why they are asked again for each new transaction on our site.
Any confirmed order implies irrevocable acceptance of the general conditions of sale and cannot be called into question.
Can I cancel or modify an order?
We allow you to cancel or modify your order by simple telephone contact (02 40 27 15 06) or by e-mail within 12 hours after your order.
If the modification of the order generates a modification of the price, we will be able either to refund you the difference immediately, or you will be able to supplement the missing sum by the intermediary of our various means of payment.
Delivery & Shipping costs
What are the delivery times for my order?
The delivery time is 24 / 48h in metropolitan France (excluding large size products such as SUPs or windsurf boards).
Overseas or abroad, the delivery time is 3 to 10 days.
Can I track the delivery of my package?
All our Colissimo or CALBERSON deliveries are provided with a tracking number available on request in connection with the website of our service providers.
Can I be delivered abroad?
We ship abroad within 3 to 10 days.
What is the deadline for making a claim on an order?
- For an exchange or refund request: within 14 days * (* see exchange and refund conditions)
- After-sales service: as a general rule, the deadline is 1 year (if an extension is proposed, the warranty period will be specified in the product sheet)
Exchange & Refund
What are the conditions of exchange and refund?
Refund conditions:
In accordance with the legislation in force on distance selling, you benefit from a withdrawal period of 14 working days from the date of receipt of the package, in which case you will be refunded or the product will be exchanged. Products must be returned in their original packaging in perfect condition. Contact us to obtain a return number, but beware the return costs are your responsibility. The product must be returned in good condition, accompanied by all its accessories and not used.
Exchange conditions:
You have a period of 14 days from receipt of your package to return it to us at your expense (in part or in whole) see article 8 In the case of an item exchange, we reserve the right the right to ask you to contribute to the shipping costs for the new shipment. After this 14-day period, we reserve the right to take back for commercial purposes one or more items at a price identical or lower than the initial purchase price. This recovery will be in the form of a commercial credit with a validity of 6 months.
What is the reimbursement period for returning merchandise?
The reimbursement period is 2 days after receipt and inspection of the goods.
My PROMOGLISSE.COM Account
Do you guarantee the confidentiality of my personal data?
This information is intended exclusively for the XANADU company, owner of the Promoglisse.com brand. In accordance with the Data Protection Act n ° 78-17 of January 6, 1978, you have the right to access and rectify your data at any time. You can accept or refuse the use of this data by third parties. All you have to do is send a request by email to: info@promoglisse.com or by post to the following address: Promoglisse.com 5 place rené guy Cadou 44250 St Brévin l'Océan
How can I create an account?
The creation of your account is done in the "my account" space. Then you just have to complete the requested fields.
I lost my password, how can I find it?
If you have forgotten your password, all you have to do is click on "I have lost my password" and enter the email address with which you registered on promoglisse.com
How can I change my password?
To change your password, you must log into your account and choose a new password.
How can I change my e-mail address?
Each email address is associated with an account, therefore you will not be able to change your email address. You will have to contact us for any request.
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